Through our projects, we offer assistance via IAG supporting individuals to make informed decisions when wishing to find out how to improve their job prospects or skills, gain a qualification or make the most of their current employment.

To read our Strategy for implementing IAG click here

About our IAG service: This service is designed to support you to make an informed decision if you want to find out how to improve your job prospects or skills, gain a qualification or just make the most of your current job.

What we offer

  • A confidential, impartial and objective information and advice service, covering learning opportunities and the skills and qualifications needed for employment or career progression.
  • Information on all courses and opportunities
  • Support during your training to assist your learning
  •  Advice and services to enable you to study effectively if you have a disability or additional requirement
  • A signposting and referral service to other providers and sources of information (if we are unable to offer the information or advice you require ourselves)
  • What can you expect from us?
  • We will be professional and knowledgeable
  •  We are happy to answer your enquiry by telephone or e-mail or to offer you an individual appointment
  • We will tailor our services to meet your needs
  •  We aim to respond within 5 working days
  •  Our staff will treat you with respect and are committed to valuing diversity

What do we expect from you?

  • As much relevant information as you can give us so that we can answer your enquiry fully
  • Prompt contact if you have any questions or concerns about your training
  • To attend all interviews, which have been arranged with IAG staff on time
  • To bring to your appointment information or evidence requested prior to the appointment to meet funding requirements. If you are unable to bring information or evidence to your appointment to let us know no less than two working days prior to appointment to enable us to explore alternative solutions with you.
  • Let us know if you need to cancel or re-schedule your appointment as soon as you are aware you are unable to attend. Ideally two working days before the appointment to enable us to offer that appointment to another learner and to effectively re schedule an appointment with you to avoid delays in accessing our service.
  • To be honest and open with us, and work towards meeting your agreed aims to the best of your ability.
  • To treat those working in the IAG team with respect

In order to provide the best possible service we keep a record of your details, your academic record and your contacts with us. This record can only be accessed by authorised staff or representatives who need to see this information as part of their work.
Equal Opportunities
We are committed to offering equality of opportunity to all. This means we will tailor our service to meet your needs in order to give everyone access to the same level of service.

Feedback, Comments and Complaints
To help us continuously improve our service and address a wide range of client needs, we value your suggestions, comments, compliments or complaints (this maybe anonymous if preferred).

If you wish to comment on or compliment the service, or to make a complaint, relevant forms will be provided by your IAG officer or by contacting the skills team (details below).

Our complaints procedure explains clearly how complaints should be made and how these and any unresolved issues are dealt with. All complaints are dealt with in the strictest confidence.

Data Protection
We comply with the requirements of the Data Protection Act 1998 and are registered with Information commissioner’s office (ICO). The ICO is the UK’s independent body set up to uphold information rights

How to contact us
Appointments may be made in person, by telephone or by e-mail.
To make an appointment please contact the skills team on 01736 334667 or email skills@pcdt.org.uk. www.pcdt.org

This Handbook sets out how we recruit volunteers at CRCC, what they can expect from us, what we hope they will offer us in return, and an overview of organisational policies that affect their volunteering.

Download CRCC’s Volunteer Handbook

This Privacy Statement applies only to information collected through our website and not to information collected offline.

What Information do we collect from our website?
CRCC is committed to protecting your privacy. We only receive information from you when you fill
out a form on-line, make a donation or via cookies, which are implemented should you wish to do
so, to help speed up future navigation (see cookies section below).
When filling in a form, as appropriate, you may be asked to enter your name or contact details, you
may however, visit our site anonymously. When making a donation, your personal data will be
protected by both the donations service provider and CRCC’s data protection policy.

What do we use your information for?
Whenever you provide us with your personal information via our website, we will treat that
information in accordance with this Statement and current UK Data Protection legislation. Any of the
information we collect from you may be used in one of the following ways:

  • to process transactions
  • to respond to your feedback or booking
  • to collect non-personally identifiable information to provide statistics and feedback on the
    usage of the website

Your information, whether public or private, will not be sold, exchanged or transferred or given to
any other company for any reason, without your consent.
How do we protect your information?
We implement a variety of security measures to maintain the safety of personal information, using
encryption, limited access and passwords as appropriate.

We are required by EU law to use cookie notification. Cookies are software files that are stored on a
computer or mobile when an individual visits a website. Cookies allow websites to recognise that a
user on an individual computer has previously visited the site. You will be asked if you wish to use
cookies when using CRCC’s website. We do not use the information for marketing purposes. We do
make use of Google Analytics cookies to report non-personally identifiable visitor information to
other parties for statistical reporting, eg how many people visited a particular page on a website.
For more information about the different types of cookie, visit www.ico.org.uk

Your Consent
By using our site, you consent to our Privacy Statement.
Changes to our Privacy Statement
If we make any changes to our Privacy Statement, we will post those changes on this page.
This Statement was last modified in January 2014.

Contacting us
If there are any questions regarding this Privacy Statement you may contact us using the information
CRCC, 2 Princes Street, Truro, Cornwall, TR1 2ES
01872 273952, info@cornwallrcc.org.uk
CRCC is registered as Cornwall Community Development Limited, Charity number: 1087550, Limited
Company: 4144745.

These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1.1 You will be able to access the majority of this Website without having to register any details with us. Particular areas of this Website may only be accessible if you have registered.


2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy. Any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2 When using this website you shall not post or send to or from this Website any material:

  • (a) for which you have not obtained all necessary consents;
  • (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

    (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

  • (b) you do not misrepresent your relationship with us or present any false information about us;
  • (c) you do not link from a website that is not owned by you; and
  • (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Cornwall Rural Community Charity (CRCC) (registered as Cornwall Community Development Limited)

2 Princes Street, Truro, TR1 2ES

Our VAT registration is: 557448996

These terms and conditions have been created based upon the template provided and approved by legal documents provider LegalCentre.co.uk.