New Carers Service for Cornwall

Posted in: News

Cornwall Carers Service (CCS) ended on 30 June 2016 as a new service has been contracted by Cornwall Council to deliver support to carers in Cornwall. Cornwall Rural Community Charity (CRCC) is pleased to be part of the new service and would like to say thank you to everyone who made CCS so successful and to all the carers they have worked with. Cornwall Council have provided an introduction and explanation for the new service below.

CCS Page photo

New Carers Service for Cornwall

Cornwall Council is launching an all age Carers service in Cornwall and is inviting carers to help choose a name for the new service.

The new service, which will provide support for all unpaid carers of all ages, is being delivered jointly by Action for Children, working with CRCC and Cornwall’s Family Information Service.

“We recognise the key role played by carers in Cornwall and are committed to providing them with the support they need” said Jim Mckenna, the Council’s Cabinet Member for Adults.  “The aim of this new service is to provide a consistent high quality service which meets the needs of all our carers, regardless of the age of the person they are caring for.  We will be working with partners to provide carers with access to the integrated and personalised services they need to support them in their caring and help them to have a life of their own alongside their caring role.

“We also want to improve the way we identify young carers and assess both their own and their family’s needs” said Andrew Wallis, the Council’s Lead Member for Children and Young People.  “The new service will give support to children and young people with caring roles to ensure they enjoy life and achieve their potential and utilise the strength of families to reduce the number of young people that have to take on substantial caring roles.”

The name of the new service has yet to be decided and the Council is asking carers for their views on two options:

  • Kernow Carers – Caring for those who care
  • Kernow Carers Service – Support for those who care

The Council anticipate that at least 8,000 Carers a year will receive one-to-one support from Carer Support Workers, with around 2,000 new Carers a year identified by the service.

The new service begins on 1 July 2016 and there is a new freephone telephone number for the Carers Helpline. This is 0800 587 8191

The Carers Website is currently being finalised and sits on the Support in Cornwall website.

This can be viewed at

A specific section for Carers will be found at

The contract term is three years with the option to extend for a further two years.

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